This website is owned and operated by Virtual Treasrue Chest, Inc. We recognize that many visitors to our site are concerned about the information we obtain about them and the use we make of it in the course of our business. So we've developed a Privacy Policy based on guidelines from the Council of Better Business Bureaus and our own beliefs about what's right in this sensitive area. We may update the Policy from time to time, so please check in occasionally. We also have a Security Statement that describes how sensitive information is kept safe and secure.

If you have any questions about our Privacy Policy, you can contact us at customerservice@virtural-tresure.com. We'll be happy to answer your questions or hear your concerns.

Our Policy
At our site, we don't collect personally-identifiable information from individuals unless they provide it to us voluntarily and knowingly. This means we don't require you to register or provide information to us in order to view our site. In several areas of virutal-treasure.com, we ask you to provide information by filling out and submitting an online form. Following is a list of the information we request and details on how we use this information.

Checkout
We ask for your name, address and contact information so we can send you your order, and so we can contact you if we have a question about your order. We ask for credit card information so we can fulfill your order, and so we can provide this information to the company or companies who process your credit card payment. If you purchase form us, we may contact you from time-to-time to keep you up-to-date on the latest Virtual Treasure Chest news. However, please be assured that we don't share any information you give us with anyone outside of Virtual Treasure Chest, Inc.

Gift Cards and Gift Messages
These options allow you to send a personal greeting with your gift order. We make no use of the information contained in these greetings except to complete your order as you have requested.

For privacy purposes, all information relating to our customers is stored on a highly secure server, and all credit card information is stored in an encrypted format (see our Security Statement for details.)

Virtual Treasure Chest is commmitted to providing quality goods and excellent customer service. At virtual-treasure.com, our goal is not only to fulfill this committment, but also to provide an experience that is unique to the dynamic capabilities of the World Wide Web.

Part of achieving this goal involves working with information that helps us understand what customers want when they visit virtual-treasure.com. We do this by analyzing customer information in aggregate – that is, we collect information about thousands of site visits and analyze it as a whole. This kind of study involves looking for trends among many visitors to virtual-treasure.com, rather than analyzing information about any individual customer. Examples include researching which parts of the site are accessed most frequently, or determining which promotions generate the best response.

Cookies
Like most companies, we use "cookie" technology on our web site. Cookies are small bits of text that your Web browser software stores on your computer when you visit some Web sites. We use a cookie to help make it easier for you to use our site. A cookie generated by our site allows you, for example, to retrieve your Virtual Treasure Chest Shopping Cart. The cookie doesn't track any personal information about you or provide us with any way to contact you, and the cookie doesn't extract any information from your computer. Cookies are simply the best way for us to be able to offer you the most enjoyable and hassle-free online shopping environment.

Because we rely on cookies to make the shopping experience easier and more tailored to your needs, your browser must be set to accept cookies before you can place an order at virtual-treasure.com. You can change the cookie setting in your browser's Preferences, usually found in the Edit menu.

Email
After you place an order on our site, you will receive an email confirmation and, in most cases, an email with package tracking information. You will receive these emails only if you have provided your email address during checkout.

If you provide your email address only via a virtual-treasure.com email link, we may send you email to follow up on your inquiry, but we will not use the address for marketing purposes. We read every message that comes to us. We also try to respond back within at least 24 hours of its receipt.

At Virtual Treasure Chest, we save messages and/or e-mail addresses only for a few specific reasons. We save messages if we think we'll need to refer to them later when we communicate with the customer. We keep e-mail addresses on file for our promotional newsletters, and occasional notices from us about helpful new features on the site. Unsubscribe instructions are included in each edition of Virtual Treasure Chest promotional email.